But before select this option, I just renamed the new created directory in Backup to xxx.old, and copy back the saved one (the one with same name) into the C:\Documents and Settings\franckca\Application Data\Apple Computer\MobileSync\Backup directory. This time in Ituens when I right click my iphone, I have the menu "restore from backup". Then I create a new iphone with Itunes after restoring ipsw file, given the same name as it has previously.Īt the end I checked the "Backup" directory and saw that Itunes recreated the same folder as the one I had copied earlier. So I copied the full "Backup" directory in another location (copied, not moved) I had the same problem : can't restore a previous backup, even using right click on my iphone in iTunes.Ĭ:\Documents and Settings\myuser\Application Data\Apple Computer\MobileSync\Backup Feel free to mention my name directly: Kelly.) Anyone is also welcome to follow the links above and navigate to our support page to send us an email if you have questions about your corrupted backup. However, I wanted to give both sides of the issue, corrupted backups during the backup process, and corrupted backups during the restore process. (Clearly, I stand to benefit from the links I am posting in this answer, as the author of the software. You can download the free trial from our website to see what it can find in your backup. I'm the lead developer on a program called Decipher Backup Repair, which is why I know and care so much about iTunes backup and restore errors ) Decipher Backup Repair will scan your corrupt or damaged iPhone, iPad, or iPod Touch backup for errors and fix the problems in the backup so you can restore in iTunes. If you are getting the corrupt backup error during a restore in iTunes, clearly deleting the backup isn't going to help you get your data restored )! Match the identifier you see there to a folder name in the MobileSync -> Backup folder. In iTunes, click on the Serial Number in the Info tab for your device, and the Serial Number field will switch to your device identifier. In the backup folder, there will be one or more folders named by your devices' unique identifiers. This will open the Application Support folder, and from there, go to MobileSync -> Backup. Open Finder, (hold the option key on OSX Lion or higher), and select Library from the Go menu. On a Mac, the backups are stored in /Users//Library/Application Support/MobileSync/Backup He has pointed out the location to look in Windows. However, the original poster has the additional issue that the backup isn't appearing in has the correct idea - if iTunes isn't listing your backup in the Preferences->Devices list, then you need to delete the backup manually. The following is the solution if you are getting the corrupt backup error during a sync or backup in iTunes (during a sync, the sync is just triggering a backup):ĭuring a sync or backup, deleting the backup is the way to go, and iTunes will create a new one from scratch. When I opened iTunes again, I could create a brand new backup without any errors. In my case, I deleted two folders with long, cryptic, alphanumeric names, one empty, the other over 1GB in size. Delete everything there (or move it somewhere else, to be on the safe side)Īnd done.Go to C:\Users\ username\AppData\Roaming\Apple Computers\MobileSync\backup.Make sure your Explorer displays hidden files.(This is a solution for Windows (7), which doesn’t apply to the OP, but his problem seems to have been solved already at any rate.) I found a solution in a comment to the thread iPhone could not backup because backup file was corrupt or not compatible, fix, more details in a following comment. I tried the solution above, I even deleted all backups, even the ones not related to that phone, but the error persisted. Some time later, however, I got that error message. I transferred the backup to the new phone, which worked. I had a jailbroken iPhone 3G and switched to a non-jailbroken iPhone 4, i.e. I had the same problem, no idea where it came from.
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